Communication Factors Influencing Business-IT Alignment

Abstract

Communication plays a very important role in the success or failure of modern-day enterprises. Employees constantly exchange information as part of organizational planning, developing, control, reporting, etc. Communication is as important in the process of business-IT alignment. If the efficiency of communication between the business and IT sections is bad, the business-IT alignment will surely suffer. For this reason an enterprise should attempt at all times to optimise communication between the business and IT sectors. What is important though is to determine the suite of possible factors that might influence such business-IT alignment and to use these factors in attempts to improve the efficiency of such communication. The objective of this paper is to determine such a suite of factors influencing business-IT alignment.