Organisational commitment: A key variable in the hotel sector of the province of Cordoba, Spain

Abstract

Businesses today face enormous challenges in differentiating themselves on the basis of tangible actions. As a result, human capital has become increasingly important over the last few decades as an element which provides added value to any business. More specifically in the hotel sector, employees play a fundamental role in client satisfaction and building customer loyalty since their organisational commitment is reflected in the improvement of quality standards in the services provided. Based on this idea, this paper aims to investigate the level of employee commitment in the hotel sector of the province of Cordoba (Spain) and its relationship to variables specific to the job position. Leading from this premise, it has been possible to arrive at the conclusion that the existence of part-time contracts reduces the level of employee commitment in contrast to permanent contracts, which clearly promote and develop commitment. © 2014 International University College. All rights reserved.