The Influence of Human Capital Management on Balanced Scorecard Performance in Life Insurance Agency in Malaysia

Abstract

To become the greatest competitor, a company should more focus on their intellectual capital especially human capital. The objective of this study is to examine the influence of human capital on balanced scorecard performance in life insurance agencies in Malaysia. The implementation of human capital management as one of the ingredients of successful factor in an increasingly competitive, global economy has the groundwork for researchers to explore new practices of management. This research use quantitative analysis. The population of the research is among agencies sales manager in life insurance companies that register under LIAM. The hypothesis test conduct by regression analysis model with the degree of significant at 0.05. The main conclusion from this study is human capital management give positive influence on life insurance company performance.