Paper Living Lab - Integration of SMEs

Abstract

The focus of the Paper Living Lab (PaperLL) was in designing new government procedures such a way that the needed control level in customs is achieved, while the same systems can reduce the operating costs of enterprises. This was achieved through designing and implementing a demonstration ICT system Webmerca. SMEs can use it for their electronic Business-to-Business processes and their large business partners can exchange business data between it and their ERP systems. The governmental actors having control needs can piggyback on the system: customs and tax official can collect the information they need from the system. Analysis of the demonstration system revealed that it could improve the customs control compared to the current processes. At the same time it reduces the costs of managing order-delivery-invoicing process of large companies that buy products and services from SMEs. © 2011 Springer-Verlag Berlin Heidelberg.