Contributions to Improve the Sustainability in Services Based Organizations

Abstract

The sustainability of the services based organization consist on its ability to monitor the external environment about opportunities, changes, trends and risks, as well as the ability to learn, change and innovate. To reach the sustainability threshold, the organization must focus on both results and processes. A viable solution is to adopt a quality strategy that allows a perceptible perception of its products to its customers. This research purpose is to identify the extent of which organizations are sustainable and seek to meet the interests of all the involved stakeholders, as well as to help the organizations to identify areas where they can improve their performance.