A proposed maturity model for himachal pradesh government e-Services

Abstract

With new leaps in the advancement of technology on a daily basis, it becomes quite essential that basic and necessary governmental services are provided through the internet as e-services. These are small steps to fulfil the dream of a “digitalized India”. This paper is an aim to provide a maturity model for the existing e-services of Himachal Pradesh (HP) government. Its central focus is on how to make the services easily accessible for the masses and improve their functionality by giving a detailed and sophisticated maturity model. The paper also lists the major concerns of information security in the e-service portal of Himachal Pradesh (HP) government and an attempt has been made to provide a solution for the same. The proposed solution herewith will help the government to improve the level of its e-services and the security of the portal.