What you see and do is what you get: A human-centric design approach to human-centric process

Abstract

Designing human-centric processes is complex. It involves the definition of interactions between humans and machines, interactions between machines and machines, information transfer, and scenarios based on decisions taken by both humans and machines. Traditionally, designing such processes is performed by design experts who define the processes in a way that mimics a bird's eye view of it, usually expressed by a graph composed of nodes and arrows. In this work, we suggest a design approach based on the way that a process is perceived by the users who participate in it. We present a novel approach termed "What You See And Do Is What You Get" that enables defining an entire human-centric process with a lowered expertise entry bar for process designers. Further, we present a model-driven, web-based tool that realizes the presented design approach and enables fast development of applications that support human-centric processes. © 2011 Springer-Verlag.