Inclusive Design

Abstract

Inclusive Design: What's in It for Me? presents a comprehensive review of current practice in inclusive design. With emphasis on new ideas for improvement and arguments for wider implementation in future, a unique combination of leading opinions on inclusive design from both industry and academia are offered. The theme throughout encourages a positive view of inclusive design as a good and profitable process and to produce a change to more effective approaches to "design for all". Inclusive Design is composed of two parts with a common chapter structure so that the business and design arguments in favour of inclusive design can be easily compared and assimilated: The Business Case presents the industrial and management benefits of inclusive design. It concentrates on demographic, legal and ethical reasons for all businesses being better off taking inclusivity into account in the design of their products or services. Case histories demonstrating the commercial success of inclusive design are drawn from the experiences of companies such as Tesco, Fiat and The Royal Mail. The Designers' Case focuses on the factors a designer needs to take into account when dealing with inclusivity. "Who is going to use my design?" "What do they need from my design?" "How do I take any medical needs into account?" "Just how "inclusive" is my design?" are all questions answered in this section which presents the necessary tools for effective inclusive design. This part of the book aims to convince a designer that inclusive design is a realistic goal. Inclusive Design will appeal to designers, researchers and students and to managers making decisions about the research and design strategies of their companies. Introduction: From margins to mainstream / Roger Coleman, Cherie Lebbon, John Clarkson, Simeon Keates 1 -- The business case -- Understanding consumers -- Chapter 1 Designing for older users / Felicia Huppert 30 -- Chapter 2 The struggle for independence / Marion Bieber 50 -- Chapter 3 Lifestyle, design and disability / Katy Owen, Malcolm Johnston 58 -- Chapter 4 Disability unplugged / Judith Payling, Peter Zein 70 -- Chapter 5 Design exclusion / Simeon Keates, John Clarkson 88 -- Chapter 6 Power to the people / David Yelding 108 -- Business drivers -- Chapter 7 Living longer / Roger Coleman 120 -- Chapter 8 The legal argument for inclusive design / Catherine Casserley, Marcus Ormerod 142 -- Chapter 9 Inclusion -- a commercial perspective / Joanne Coy 156 -- Chapter 10 Inclusive design or assistive technology / Alan Newell 172 -- Chapter 11 Humanising technology / Alastair Macdonald 182 -- Best practice -- Chapter 12 Connecting business, inclusion and design / Graham Pullin, Martin Bontoft 206 -- Chapter 13 The Fiat Autonomy Programmme / Alessandro Coda, Richard Gadeselli 216 -- Chapter 14 Internet usability / Jeff Patmore, Lisa Mahoney 226 -- Chapter 15 Everyday inclusive design / Nina Warburton 250 -- Chapter 16 From process to pleasure / Raymond Turner 270 -- The global picture -- Chapter 17 A European perspective / Roger Coleman, Karin Bendixen, Paivi Tahkokallio 288 -- Chapter 18 The Japanese experience / Satoshi Kose 308 -- Chapter 19 Universal products in the US / James Mueller 318 -- Chapter 20 International design education strategies / Elaine Ostroff 336 -- A design toolkit -- Understanding users -- Chapter 21 The prevalence of functional impairment in Great Britain / John Clarkson, Hua Dong, Simeon Keates 360 -- Chapter 22 The ability database / Malcolm Johnston 372 -- Chapter 23 The sense of independence / Judith Payling 382 -- Chapter 24 Observation for innovation / Cherie Lebbon, Mark Rouncefield 402 -- Understanding the challenge -- Chapter 25 Quantifying design exclusion / John Clarkson, Hua Dong, Simeon Keates 422 -- Chapter 26 Countering design exclusion / Simeon Keates, John Clarkson 438 -- Chapter 27 Assessment for inclusive design / Carlos Cardoso, Simeon Keates, John Clarkson 458 -- Design responses -- Chapter 28 Design and empathy / Roger Coleman, Cherie Lebbon, Jeremy Myerson 478 -- Chapter 29 A designer-centred approach / Cherie Lebbon, Roger Coleman 500 -- Chapter 30 What is an inclusive design process? / Martin Bontoft, Graham Pullin 520 -- Chapter 31 Critical users in design innovation / Julia Cassim, Hua Dong 532 -- Future views -- Chapter 32 Inclusion, inspiration and lightness of touch / Graham Pullin 558 -- Chapter 33 The future for ICT / Alan Newell 566 -- Chapter 34 Design in a digital world / Mike Woods 576 -- Chapter 35 Remote interaction / Steven Wilcox, Eric Callahan 582 -- Chapter 36 Setting a standard / Roger Coleman 588.