Measuring user experience of using battery swapping station

Abstract

This study aims to understand the factors that influence the acceptance of battery swap station (BSS) for electric scooters and the intention of using the BSS in the light of the user experience. This study is an initial stage; therefore, an experiment was conducted with a sample of 28 participants who had no experienced the service from selected BSS of this study-Gostation and filled out user experience evaluation questionnaire for eliciting their emotions and usage intention. The results showed that the average operation time was approximately 32.05 s. All participants agreed with the Gostation may provide them with a convenient charging service. Results also revealed that positive correlations were noted between usage intention and positive emotions, such as the emotions of pleasant surprise, fascination, and desire.