A controlled and complete mapping of care processes towards a digital clinic

Abstract

Today, the new system of hospital governance is requiring healthcare institutions to build and develop new managerial, financial and societal skills outside their public service missions. It is within this context that information technologies appear to be a key element to support the changes and difficulties in this sector. Information technology is seen as a potential panacea for health-care organizations to reduce the pressure and to improve services ability in response to increased demand. The implementation of the healthcare information system is challenging and critically reliant on organizational, structural, technological and human factors to succeed. In this perspective, the authors of this article have chosen to work on the organizational and structural side of the healthcare organizations since it is the first cornerstone that affect the implementation of healthcare information systems. The authors establish the research through efficient data sources in IEEE, Springer, Elsevier, Taylor and Francis, Sprouts, Google Books, and also used studies of experts of the domain from 1995 until 2019. In this paper the authors have decided to go through a systematic method to analyze and to diagnostic the healthcare processes in Morocco taking into consideration previous articles and reports that have dealt with the same subject and an effective investigation towards health professionals. The main objective of this paper is to define the real process of healthcare institution and to define a model that will be totally helpful to the conception and the evaluation of healthcare information system. The results obtained are the result of a mapping that shows a positive functional and organizational impact, particularly in terms of designing a model that will be the basis for the functional design of a hospital information system.