AI AND UX: WHY ARTIFICIAL INTELLIGENCE NEEDS USER EXPERIENCE

Abstract

AI and UX are expansive, and we are unable to plumb the depths of either of them. We try to stay close to what we know and what we thought was relevant to make our points. We don’t wish to lump all AI applications together. In this book, we mainly center on AI that directly touches people doing tasks—whether it’s at home, in the office, or on the go. The focus is not on financial trading algorithms or epidemiological modeling or the AI that runs in the background of industrial automation that does not rely on or present information to people. Our focus in this book is on the AI that most of us will experience—specifically the AI that is experienced by us all in commonly used applications.