Abstract
The introduction to the book traces the reasons and the intentions behind the choice of treating the topic of evaluation in conjunction with service design, as well as the urgency for such a debate to be open. An overview of the book structure and the reasoning articulated in the following chapters are provided and a reflection on upcoming topics concerning the future of the discipline is proposed.
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APA
Foglieni, F., Villari, B., & Maffei, S. (2018). Introduction. SpringerBriefs in Applied Sciences and Technology. Springer Verlag. https://doi.org/10.1007/978-3-319-63179-0_1
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