An assessment of student satisfaction with a circulating laptop service

Abstract

Since May of 2000, Colorado State University's (CSU) Morgan Library has provided a laptop computer lending service. In five years the service had expanded from 20 to 172 laptops, Although the service was deemed a success, users complained about slow laptop startups, lost data, and lost wireless connections. In the fall of 2005, the program was formally assessed using a customer satisfaction survey, This paper discusses the results of the survey and changes made to the service based on user feedback.