Using expert interviews within modes in online and offline spaces to extend comprehensive literature review processes

Abstract

In this article, we explore a 7-step process for conducting a comprehensive literature review (CLR). Specifically, after describing each of the steps, we explain the importance of expanding the search beyond traditional databases through 5 multimodal tasks that Onwuegbuzie and Frels (2016) refer to as MODES (Media, Observations, Documents, Experts, and Secondary Data), which can be undertaken separately, or which may interact with each other. Then, we highlight and provide an exemplar process for the Experts task, which motivates researchers to identify, to seek out, and to interview 1 or more experts associated with their research question(s). Furthermore, we illustrate the value of conducting the formal or informal expert interviews within online and offline spaces, not only because they provide rich and the most up-to-date information that can be used to inform, to guide, and to expand the CLR process, but also that they can generate relevant information that represent one or more of the other MODES.