Lean six sigma applied to supply chains within a services organisation – A practical solution

Abstract

Although there are differences between the Lean and Six Sigma approaches as well as the difference between a manufacturing and services environment, there were also some key learnings demonstrated. Certainly some of the key issues uncovered is that clear objectives combined with accurately set parameters and data gathering aligned with stakeholder buy-in is key to the success of a project of this nature. The implications and strategy adopted by the services company are borne out with the results as outlined in this study and further supports the deployment of a carefully thought through L6S programme within services supply chains.