Personalised passenger notification in the case of incidents

Abstract

Due to incidents or delays in public transportation, passengers are usually prevented to reach the destination of their planned journeys on time. In particular, unplanned incidents with a major extent, e.g. accidents and breakdowns, can lead to major delays. Although such events rarely occur, the implications for the passengers may be serious. The paper presents an information service that individually informs the passengers if they will not timely reach the destinations of their planned journeys due to an incident or delay. In addition, the service tries to individually re-plan the journey of each affected passenger, so that he reaches his destination on time. © 2011 Springer-Verlag.