Performance measurement of higher education information system using it balanced scorecard

Abstract

Extensive research was conducted at a private university in Indonesia into the performance of the higher education information system, called SIPERTI. The IT Balanced Scorecard framework consisting of its four perspectives: Corporate Contribution, User Orientation, Operational Excellence, and Future Orientation was employed to assess the system. The study was accomplished in the form of a questionnaire composed of five-point Likert scale statements. The questionnaire was addressed to the members of the faculties and staff of the university who used SIPERTI in their everyday work. The data obtained was statistically analysed including the tests of reliability and validity. A structured interview which followed the questionnaire allowed for the formulation of recommendations on SIPERTI performance improvement. © 2014 Springer International Publishing Switzerland.