VALIDITY AND RELIABILITY OF A QUESTIONNAIRE TO MEASURE THE PATIENT SATISFACTION WITH NURSING CARE QUALITY-TURKISH VERSION

Abstract

BACKGROUND AND PURPOSE: Patient satisfaction is an essential quality-result indicator of health services in hospital and ambulatory care settings. There has been limited use of questionnaires to measure patient satisfaction with nursing care quality in Turkey. This study aimed to assess the psychometric properties of the Turkish version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQ). METHODS: This study was carried out in a bronchology unit of a state hospital in Istanbul between January and May 2021. The sample consisted of 149 participants and was recruited using convenience sampling. Data were collected using an online questionnaire. RESULTS: The Content Validity Index of the questionnaire was calculated at .95. Item-total correlations ranged from .76 to .91 for 19 items. The minimum factor load was .781, and the questionnaire items explained 79% of the total variance. Alpha coefficient was calculated as .98 for the whole questionnaire. To test reliability analysis, the Spearman-Brown correlation value was 0.881, and the Guttman Split-Half value was 0.933. Test re-test correlation was .88. Confirmatory factor analysis confirmed the one-factor model. CONCLUSIONS/IMPLICATIONS FOR PRACTICE: The Turkish version of the PSNCQ questionnaire is a valid and reliable tool for evaluating patient satisfaction with nursing care. Valid and reliable instruments are crucial to effectively assess patient satisfaction with nursing care to improve health quality.