Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen

Abstract

Health systems consist of all the people and actions whose primary purpose is to improve health. It is therefore urgent to assess current performance and to judge how health systems can reach their potential. This cross sectional study was conducted in Dhamar city, Yemen to assess the impression about level of the healthcare services. About 240 subjects agreed to participate in this study but analysis was carried out on 194 subjects who provided complete data on the variables of interest to this study. Participates satisfaction was measured using a semi-structured worker/patient judgments questionnaire. Participates were asked to supply the following information about themselves: age, sex, marital status, occupation, level of education, types of the hospital; employment, and monthly income. The overall level of satisfaction was assessed on a three point scale: 1= poor, 2= fair, 3= good. The results of the current study found that private hospitals have higher overall healthcare quality than public hospitals. This study indicated that patient of private hospitals are more satisfied and feel more trust in healthcare service provider than public hospitals. The result of the present study provided insights to both health care providers and hospital managers to improve service quality and patient satisfaction in the hospital environment in Yemen.