Measuring the capability level of IT governance: A research study of COBIT 5 at Universitas Negeri Gorontalo

Abstract

Nowadays, Information Technology Governance (ITG) has been massively performed in various organizations. ITG itself reflects the existence of management and utilization of the IT activities to the achievement of the goals of the organization. Nevertheless, the evaluation of ITG at the Universitas Negeri Gorontalo (UNG) has still not been carried out systematically. To resolve the issue of evaluation efforts required to use the COBIT 5. The purpose of this research is to find out IT governance at UNG and to measure the extent of the capability of ITG at UNG. The approach of this research is descriptive by using quantitative and qualitative data. The results of this study indicate that the level of IT management capabilities at UNG is level 3 (Enablished Process), which means that the IT management process has been carried out following a defined standard process and enabling the achievement of process results. Based on the results obtained, recommended corrective steps can be taken by the organization management so that the level of capability of the DSS and MEA processes can be increased so that IT utilization in UNG becomes more optimal to avoid the risk of failure from IT implementation.