Enterprise Architecture: Enabling Digital Transformation for Operational Business Process during COVID-19

Abstract

The SARS-CoV-2 pandemic and the global response to contain its spread and deaths have been unprecedented, according to UNICEF research on COVID-19 released in 2021. Many steps had been taken by countries worldwide, particularly those in South Asia. As of May 17th, 2020, Indonesia reported a total of 17,514 daily positive cases. It has been confirmed that the majority of cases throughout the archipelago occur primarily on Java, particularly in the Greater Jakarta, Greater Bandung, Semarang, Solo, and Greater Surabaya areas. The research object of this paper is a system integrator company located in, Central Jakarta. The company's business is badly impacted by this pandemic. The company provides nearly all ICT solutions, yet improving their internal systems is an issue that has never been brought up. Due to physical distance regulations, leading workers to work from home. To keep the business running, the company began using email as their only tool to run the whole system, which is not effective and causing a crisis for the company. The purpose of this paper is to propose a digital transformation plan as a solution and to support business continuity by utilizing TOGAF ADM.