ERP post-implementation issues in small-and- medium-sized enterprises

Abstract

This paper focuses on ERP post-implementation issues in Small-and-Medium-Sized Enterprises (SMEs).We conducted a case study in a small Norwegian retail company. We studied the enterprise in the period after going live with their new ERP system. Certain challenges were observed such as security risks because of inaccurate configuration of the system, difficulties with operational issues such as sending invoices and getting sales reports, inaccurate inventory, insufficient training arrangement, workarounds, conflicting incentives among customer, reseller and consultant. There were human consequences for end users since the implementation of the system caused stress among some of the employees. This study has implications for other SMEs planning to implement ERP systems. © 2011 Springer-Verlag.