Formation of Stress Competence of Customs Officials

Abstract

The purpose of the study is to develop methodological and practical recommendations for the formation of stress competence of customs officials, which involves improving the system of educational work in customs authorities and implementing conflict-related counseling of officials in the performance of personnel management functions in customs authorities. The tasks of the diagnostic stage of the study included the identification of stress factors of the organizational environment of customs authorities, diagnostics of the level of organizational stress of officials, identification and assessment of personnel risks, determining the comfort of the organizational environment and diagnostics of coping strategies of officials (2014–2019). Empirical methods, such as pedagogical experiment, observation, questioning, testing, analysis of products of educational and professional conflictological activity of university professors, methods of quantitative and qualitative analysis of the results obtained and methods of mathematical statistics were used in the study. The results of various sociological studies conducted of customs officials are presented.