The methodology for designing health and spa business processes

Abstract

Improving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and spa services quality is an important element of efficiency and profitability of health and spa resorts. That is why specialists should pay constant attention to the quality of services. Everyone should be engaged in quality: from the head of the health and spa resort to the specific performer. All processes to ensure, design, preserve quality must be integrated into a management system. This fact makes it urgent to apply new market-oriented approaches for managing the resorts. Thus, the author of the article suggest a methodology for designing health and spa processes based on wishes, needs and opportunities of clients.