Machine Learning, Artificial Intelligence and the Future of Work: Impact on HR, Learning and Development Professionals

Abstract

The world of work is evolving and the COVID- 19 pandemic has accelerated this change. AI&ML is here to stay, and HR professionals must be able to compete in this increasingly technology-dependent workplace where new skills and roles are gaining prominence. In this research we explore how technology is changing the way organisations operate and the effect this is having on employees and the challenges and opportunities that HR face. This chapter is based on key themes that emerged from 3 case studies derived from semi-structured interviews with senior HR practitioners and gives an oversight of current experience and perceptions of the future use of technology from these professionals. The chapter also informs potential knowledge and skills development for delivery to HR practitioners.