Enterprise architecture and business intelligence: An analysis of the joint application in the sanitation sector

Abstract

The São Paulo sanitation sector generates annually great revenues, becoming a great attraction to investors. Improve results and expand the customer base is responsibility of the company's commercial area. Increase the sales has become a great challenge for the managers. One of the ways to increase the business is through the effective use of large amounts of information stored on corporate systems. In this context the Business Intelligence emerged as a key differentiator, since this architecture allow to access and explore the information contained in corporate databases. The Enterprise Architecture provides a set of best practices focused on improving the performance by structuring the information and integrated views of strategy, business processes, systems and technologies. The aim of this paper is to analyze the BI application in conjunction with Enterprise Architecture in the commercial area of a sanitation company to identify the contribution of the association of these two architectures. © 2011 Springer-Verlag.