Using Enterprise Models for Change Analysis in Inter-organizational Business Processes

Abstract

Organizations increasingly participate in and rely on inter-organizational processes to carry out work. However, inter-organizational processes may be complex, especially when there is a need to introduce and decide upon changes that affect the process. In this paper we examine the problems that may arise when changing inter-organizational processes. As the foundation for our examination, we use a case study performed at a healthcare region in Sweden. In the case, a number of potential changes to an inter-organizational process have been identified. Based on the analysis of the case, we identify the basic constituents that enterprise models need to contain in order to be useful tools for representing changes to inter-organizational processes.