The characteristics of people who use telephone counseling are not well understood. This secondary analysis used data from a nationally representative community survey of 8,841 Australian adults to compare callers and non-callers to telephone counseling services. Callers have a poorer clinical profile, including a higher risk of suicide, than people who do not use telephone counseling. They also use a variety of other mental health services. Repeat calls are associated with anxiety disorders, receipt of mental health care from general practitioners, and social disadvantage. All callers have a potential need for telephone counseling and further population studies that distinguish between telephone services intended to provide crisis (one-off) and ongoing counseling are warranted.
CITATION STYLE
Bassilios, B., Harris, M., Middleton, A., Gunn, J., & Pirkis, J. (2015). Characteristics of People Who Use Telephone Counseling: Findings from Secondary Analysis of a Population-Based Study. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 621–632. https://doi.org/10.1007/s10488-014-0595-8
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