Privacy-enhancing identity management in business

Abstract

Businesses make use of data routinely for daily operations, including sensitive and/or personal data. Personal data and information are, inter alia, seen as means towards customization of services for employees and for customers. Some elements of this processing of personal information and some practices have come under increasing scrutiny due to privacy concerns. There is undoubtedly a call for better privacy management in organisations, and a tendency to strengthen privacy regulations and policies up to the point where some of the current processes may even become impossible to execute or become outlawed. However, a basic fact is that even if users want maxmium privacy in business dealings, unless organisations can support these privacy requests, the users will not get their wish. © 2011 Springer-Verlag Berlin Heidelberg.