Empirical Studies in User Experience of an Emergency Management System

Abstract

A system designed following usability principles, and considering users preferences and expectations ensures a high quality of user experience, which is particularly important when the system is used to support complex tasks. That is the case of emergency response operations’ coordination and execution. This work, conducted using an action research methodology, addresses challenges faced by the THEMIS project team during the conceptualization, design and implementation of an emergency management intelligent system, aiming to support disaster response operations and to improve the planning and execution efforts in disaster and crisis’ scenarios.