Design and Engineer Data-Driven Product Service System: A Methodology Update

Abstract

Digitalization, sustainability, and servitization are transforming economy and society globally. Companies are increasingly changing their business model toward providing a data-driven Product Service System (PSS), namely bundles of products and services integrated with some digital technology. Different methods and tools have been proposed to design PSS and, more recently, smart PSS, but they still mainly focus on value propositions and do not address which kind of data can be collected from the operational stage. To overcome this gap, this paper proposes the Data-driven Service Engineering Methodology (D-SEEM) for the design and engineering of data-driven PSS, considering the tradeoff between customer satisfaction and internal efficiency and focusing on data and information. A case study in the professional appliances industry is then proposed to show the application of a part of the methodology in a real context.