Quality Models: An Experience in the Software Industry

Abstract

At the moment in the software development companies, teams have been created to guarantee the quality of their products, applying methodologies that have resulted in successful companies, proposing to copy the model and replicate it in your organization strictly in some cases, or trying to adapt it to the reality of your company, into others. In this article, the implementation is analyzed in a quality “live model”, a Quality Management System (QMS) comprehensive and based on the ISO 9001: 2015 “Quality Management Systems” Standard, with emphasis on “Projects Management” and “Service Management” processes of a medium-sized company dedicated to software development. The application of this model called SPF (System Process Framework) implied, among other activities, the exact definition of the areas, procedures and tasks involved, determination of roles and functions of each member of the organization, implementation of technological tools, in general, activities that allowed evaluating indicators that are part of the methodology, tailored solution that is continually adapting and improving “in hot”. By virtue of this, this article intends to present the results of the application of this “live model”, a concept based on the agile project management methodologies, this time applied to the quality assurance of the software product, with the objective that this experience, with its conclusions, be an input when choosing a quality model in the software development industry.