Monitoring information system quality: Between reality and user expectation at Bina Nusantara University

Abstract

The objective of this research is to determine the user's satisfaction towards Monitoring Information System Quality and to see user's satisfaction level from two dimension, system quality and information quality. Research methods used are data collection method using questionnaire, data processing method using statistical tools such as pearson product moment correlation coefficient and cronbach's alpha, and data analysis method using gap analysis and Cartesians diagram. The expected result is user's expectation is greater than user's real experience; therefore, system quality and information quality have to be improved. Result shows that user is dissatisfied with applied monitoring information system right now. © 2012 Springer Science+Business Media B.V.