Analysis of the perceptions of crime against tourists in Florida road, Durban - republic of South Africa

Abstract

The goal of the study was to investigate the perceptions of selected stakeholders on crime against tourists eating out at Florida Road in Durban, Republic of South Africa (RSA). It is known internationally that South Africa has high crime rates, and those working in the tourism and hospitality industry there may fear that this will cause decline in tourists. Florida Road was chosen as location for the research because it is an open tourist spot (not contained, exclusively for tourists, like cruise ships or safari tours) and therefore more vulnerable to direct targeting by criminals. The research paradigm was both quantitative and qualitative. The study was grounded on psychosociological theories in criminology such as Social Disorganisation Theory and Hot Spot Theory to look into the issue of victimisation of tourists. Analysis of the perceptions of stakeholders revealed that theft is the most frequent crime. There has been a decline of customers, but some think this may be due to global economic decline. Discussion with the Urban Improvement Precinct Forum revealed various security measures, both enacted and proposed, with business in partnership with the police. These are costly, but stakeholders consider they are necessary to improve the security of the road. The study concludes that safety and security are important factors to consider for tourism growth as tourists are more likely to choose a destination perceived to be safe.