Coupling implicit and explicit knowledge for customer volume prediction

Abstract

Customer volume prediction, which predicts the volume from a customer source to a service place, is a very important technique for location selection, market investigation, and other related applications. Most of traditional methods only make use of partial information for either supervised or unsuper-vised modeling, which cannot well integrate overall available knowledge. In this paper, we propose a method titled GR-NMF for jointly modeling both implicit correlations hidden inside customer volumes and explicit geographical knowledge via an integrated probabilistic framework. The effectiveness of GR-NMF in coupling all-round knowledge is verified over a real-life outpatient dataset under different scenarios. GR-NMF shows particularly evident advantages to all baselines in location selection with the cold-start challenge.