IDENTIFICATION OF PERFORMANCE INDICATORS BASE ON LOGISTIC CAPABILITY FOR SUPPLY CHAIN PERFORMANCE MEASUREMENT IN E-COMMERCE

Abstract

The use of internet in various fields including in business has brought changes in business processes with the emergence of e-commerce concept. In the e-commerce concept, transactions are carried out virtually. Even though, e-commerce also related to its connection with Supply Chain Management (SCM). To determine policies regarding operational improvement strategies in SCM, it is necessary to measure SC performance which requires the performance indicators from various dimensions. This paper will discuss the identification of performance indicators for measuring SC performance in e-commerce based on logistics capabilities dimension through literature study. The results of this discussion are obtained 9 (nine)  performance indicators based on logistics capabilities dimension which are expected to be proposed in measuring SC performance on e-commerce.