Strategic Objectives (2)

Abstract

Registration: By 2021 we will have made sufficient progress to enable completion of the land register by 2024. • Progress towards completion of the land register • LMC Coverage • Title Coverage • Arrears Eradication Information: ScotLIS is the platform of choice for information about land and property and its data is used to create value for Scotland. • Transition 100% of our information customers to ScotLIS • ScotLIS as % of RD and Scotlis users • New citizen users Digitising: We will be digital by 2020 and by 2021 we will be extending and capitalising on our fully digital organisation • Our digitally processed registrations increase which will result in increased speed and quality • % of applications entered into registers hands free (e.g. auto-intake) • % of applications fully processed hands free (e.g. Dealings Advance Notice) • Speed • Quality Delivery: We will continue to run an agile and sustainable business where our empowered and capable people anticipate and respond to our customers' needs. • We will reduce our statutory product unit costs by 3% in 2018/19 • We will make at least 5% profit on our non-statutory services • Our people will change roles and learn new skills • We will achieve 80% customer satisfaction ratings • Unit Cost • Profit • Customer Satisfaction • Staff Engagement • Role and Profile transformation