Organizational Communication Review: Job Satisfaction of the Dinkominfo of Banjarnegara Regency Employees During the Pandemic

Abstract

Effective organizational communication has a role in increasing employee job satisfaction. This study aims to determine how organizational communication at the Banjarnegara Regency Communication and Informatics Agency (Dinkominfo) increases employee job satisfaction during the COVID-19 pandemic. This research employs a qualitative method with a descriptive approach, with research data collected through observation, interviews, and documentation. Data analysis uses the stages of data reduction, presentation, and conclusions or verification. The results showed that the Dinkominfo of Banjarnegara Regency has optimized and established proper communication between superiors to subordinates, subordinates upward, and co-workers in selecting information, interpreting information and coordinating the relationship between superiors with other employees. Employees of the Dinkominfo of Banjarnegara Regency are satisfied with the division of labor for employees following their fields. They also know their roles as stated in the main tasks and functions.