Knowledge Advantage through online Text Mining. Research Trends in Competitive Intelligence and Virtual Communities Applications

Abstract

In a world where all the organizations, thanks to Internet, are ``global{''} organizations, only those ones with a knowledge advantage may provide a competitive service and survive. This advantage is based on the capability of recognizing the global market needs coming from an environment consisting in technology, organizations (companies, governments, associations), people (customers, citizens, employees) and their opinions, actions and production. Only who will know how to retrieve, analyze and turn into actionable intelligence documents, web pages, emails, chat lines and, generally, public/open sources content, will be able to acquire and maintain this knowledge advantage. A new area, online analysis by text mining, is available to perform this task. An introduction to Temis and to its text mining technology, with some indications about Temis current research directions are here given.