Percepciones sobre la gestión del conocimiento de directivos universitarios de cuatro universidades chilenas

Abstract

This study aims to explore the perceptions of managers from four Chilean universities about the process of knowledge management. To achieve this goal a questionnaire was applied to 34 managers from four Chilean universities. Thus, each phase of knowledge management was measured using a Likert scale from 1 to 7. Results indicate that there is a significant correlation between the phases of knowledge management (creating, sharing and applying), suggesting that this is an inclusive process where each phase cannot be isolated considered. Moreover, it was found that creating knowledge (3.897) and sharing knowledge (4.194) has an average, in the sample employed, that is not significantly different from the median (4.000) of the scale used (p <0.05). In the step of applying knowledge it was found an average (3.524) that is significantly lower than the median (4.000) of the scale used (p> 0.05). Consequently, this study suggests that the most complicate step in the phase of applying knowledge is to generate strategic value from knowledge management.