Modelling e-Tourism Services and Bundles

Abstract

One of the main challenges in the e-Tourism industry is to present a potential traveller (or travellers) with exciting holiday possibilities during the booking process in order to deliver her/him a memorable experience. Such an experience is not only bound to services offered by a hotel, but also to extra (mostly third-party) services that can be combined together in order to offer a complete and customised holiday package. The diverse nature of such services make it very hard to integrate them together and to achieve this objective. The scope of this paper is to address this problem by defining and describing a set of requirements and data-models that are able to capture different aspects of such services and also a combination thereof.