Organisational Learning Through the Evaluation of Information System Investments

Abstract

The difficulties of evaluating the impact of information systems on business performance are experienced by practitioners and academics alike. This paper presents a robust quasi-experimental methodology for evaluating the impact of information system investment on business performance, The methodology uses a range of data collection approaches to provide an in-depth insight into the business value of information systems. The paper goes on to discuss the way in which such evaluation is used to facilitate single and double loop learning.