BizDevOps: Because DevOps is not the end of the story

Abstract

DevOps, the common service responsibility of software development and IT operation within the IT department, promises faster delivery and less conflicts of competence within software development processes and is currently being implemented by many companies. However, the increasing business responsibility of IT, the increasing IT competence in the departments and the standardization of IT operations require a restructuring that goes beyond the boundaries of the IT department. The logical consequence is the BizDevOps concept: Business, Development and Operations work together in software development and operations, creating a consistent responsibility from business over development to operations. In this paper we draft a BizDevOps approach by extending the existing DevOps approach with techniques from the area of End User Software Engineering. We present a software platform to support this approach. Based on a case study at a large reinsurance company we share our experiences from using both approach and platform in practice.