Determining the value of information literacy for employers

Abstract

Three workplace environments (a large public sector organization; a small private sector company; a small voluntary sector organization) are investigated to determine what factors may be relevant in determining the value of information literacy to these employers. Investments in developing employees’ information handling capacity cover four areas: staff; systems; space; and client relations. Returns can be found in efficiency, profitability, staff motivation, customer service and regulatory compliance, all of which may accrue direct or indirect costs. In principle then, returns on investment in information literacy in specific contexts can be calculated or estimated.