A practical experience in designing business processes to improve collaboration

Abstract

Organizations have been relying upon collaboration for knowledge sharing and productivity improvement in order to achieve cost reduction or revenue improvement. However, organizations still can not assure collaboration is properly conducted in daily work. This work presents an approach to stimulate collaboration between professionals involved in a real scenario of a petroleum company in Brazil. The project is an initiative towards improving decision-making during one of the business processes of the company, and establishing inter-professionals collaboration through information sharing. Our approach combines the use of a BPM methodology with the CollabMM collaboration maturity model and its corresponding method. The result was a to-be business process model with specific activities to plan, conduct and evaluate collaboration between professionals involved in the business process. © 2008 Springer-Verlag Berlin Heidelberg.