Implementing a Digital Strategy through Business Process Management

Abstract

While digital innovations are transforming people's personal lives like never before, there are facets of corporate management that are still running behind the digital era. For instance, are there new ways through which a manager could ensure that employees are aligned with the company's strategy? This chapter describes a design approach and the implementation architecture for what we call Strategy-Aware Business Process Management (SA-BPM). In SA-BPM, while employees are guided through the execution of the workflow, they are also informed about the company’s strategic goals and how these affect the execution of their activities. Such an approach increases the alignment between employees’ decisions and the strategic priorities of the company. Moreover, it offers an innovative way to allow the company to implement strategic changes more efficiently. SA-BPM affords organizations an unprecedented capacity to integrate strategic planning and BPM concepts, making them more prepared to deal with changing and uncertain business environments.