Quantitative metrics for user experience: A case study

Abstract

Improving the human aspects of the software product development requires to take into account the users. This can be done in several ways; here we investigate ways to involve them directly during the first phases of prototypical development. To this aim, rigorously constructed and validated questionnaires can help researchers, designers and developers in collecting opinions and feedback of users to inform design choices and implementation plans.We present a revised Italian version of a standard questionnaire that allows to measure with little effort both the overall User Experience of a product and the Workforce Experience. The idea is that both components are tightly intertwined and can affect each other. The questionnaire was adopted and tested to verify the quality of the redesign interventions on a working tool of an Italian Tour Operator. Results encourage the team to increasingly apply the questionnaire in other projects to collect feedback about users impressions.