Proposal for restructuring of the product individual metering water through the enterprise architecture framework

Abstract

The population density in big centers such as the Metropolitan Area of São Paulo leads to the vertical buildings. The water consumption is not individualized, thereby impedes the actions of rational use of water. To meet this demand, a program for individualization of water consumption was structured and the Sanitation Company began offering the product Individual Metering. This product highlighted problems in commercial, operational and Infrastructure Technology. A review of the business strategy was performed and the need to ensure that changes in systems and processes that involve the product are implemented in a structured manner was identified. The objective of this paper was to propose a restructuring of the Individual Metering product in a sanitation company through Enterprise Architecture framework. The Enterprise Architecture was chosen because it allows alignment between strategy and execution. The results obtained contributed positively to the implementation of changes in the process and system.