Business process feature model: An approach to deal with variability of business processes

Abstract

In order to help organizations in providing similar services without the need to structure each of them separately, this chapter presents a modeling notation that supports variability for Business Process modeling. Variability is particularly relevant for Public Administration institutions where different offices organize the provisioning of services to citizens following similar rules, and adapting them to the characteristics of the different offices. The notation and the approach are inspired to feature modeling techniques, whereas in this case features are used to represent activities of a process family that can be differently implemented and connected. The proposed approach facilitates the development of a partially specified process model in terms of a set of fragments that in a subsequent step can be connected in order to fully specify the desired control flow. The notation and the approach were implemented on the the ADOxx platform.