Abstract
Given the relevance that is taking the usability evaluation of software systems and especially web-based systems, the present work seeks to provide new evidence in the results obtained by applying combined techniques in usability evaluations. In this work, the process to schedule shipments using a web application was evaluated. First, a heuristic evaluation was performed and then a usability test with user. However, for this specific purpose, both tests will be applied independently to evaluate the results obtained. The evaluations were developed in an academic context.
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Murillo, B., Pow Sang, J., & Paz, F. (2018). Heuristic evaluation and usability testing as complementary methods: A case study. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 10918 LNCS, pp. 470–478). Springer Verlag. https://doi.org/10.1007/978-3-319-91797-9_34
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